General Information
weTours e.U. – Licensed Travel, Passenger Transport and Professional Photography Services
weTours e.U. holds Austrian trade registrations for travel agency services (GISA No. 34528365), taxi and rental-car passenger transport (GISA No. 39130204), and professional photography (GISA No. 40039411). Its services include private sightseeing experiences, travel-agency services, passenger transport, transfers and professional photography. All services are provided exclusively on the basis of these Terms and Conditions.
1. Formation of Contract
A binding contract is established once a booking confirmation with a booking reference number has been issued. You will receive this confirmation by email after completing the booking. All agreements, amendments, or special requests must be made in writing (email is sufficient).
2. Cancellations by Customers
Cancellations must be submitted in writing by email. The date on which weTours receives the cancellation notice determines the applicable cancellation charge.
The following cancellation charges apply:
More than 14 days before the scheduled start of the service: 5% of the total booking price, subject to a maximum cancellation charge of €200 per booking
From 14 days up to and including 4 days before the scheduled start of the service: 50% of the total booking price
3 days or less before the scheduled start of the service: 100% of the total booking price
No-show or failure to arrive at the agreed time and location: 100% of the total booking price
The cancellation charges stated above include all payment-processing, refund-processing and administration costs. No additional payment-processing, bank-transfer or administration fee will be deducted from the refundable amount.
Where a refund is due, the customer will receive a transparent calculation showing the original payment, the applicable cancellation charge and the final refundable amount.
Refunds will normally be made to the original payment method. If this is not technically possible, weTours may request details of a bank account held in the name of the person who made the booking.
Where weTours cancels the booked service, the customer will receive a full refund without any deduction.
3. Cancellations by the Operator
weTours may cancel a service where performance is not possible or cannot reasonably be provided safely, including because of insufficient participant numbers expressly stated at booking, unforeseen operational restrictions, staff unavailability, technical failure or safety concerns.
Affected customers will be informed promptly and may choose, where available, to rebook the same service, accept a suitable alternative or receive a full refund of amounts paid for the cancelled service. Any further rights available under mandatory law remain unaffected. Force-majeure events are governed by Section 5.
4. Bookings via OTAs (Viator, GetYourGuide, TripAdvisor, etc.)
If you book a tour via an Online Travel Agency (OTA) such as Viator, GetYourGuide, TripAdvisor, or any other third-party platform, the terms, cancellation policies, and payment rules of the respective platform apply. The contractual relationship regarding the booking process is between you and the OTA. These Terms and Conditions apply from the moment the service is delivered by weTours e.U.
Refunds for bookings made through an Online Travel Agency or another third-party platform are governed exclusively by the respective platform’s cancellation, payment and refund procedures. The cancellation provisions set out in Section 2 apply only to bookings and payments collected directly by weTours, unless otherwise permitted by the relevant platform.
5. Force Majeure
Force majeure means an exceptional event outside the reasonable control of the affected party, including severe weather, natural disasters, official restrictions, road closures or comparable circumstances that prevent or materially impair safe performance.
weTours may reasonably modify, postpone, interrupt or cancel the affected service. Customers will be informed as soon as reasonably possible. Depending on the circumstances, the service may be rescheduled, replaced by an appropriate alternative or refunded to the extent required by applicable law. Rights that cannot lawfully be excluded remain unaffected.
6. Payment Terms
Unless otherwise agreed in writing, payment is due in advance using a payment method offered during checkout or stated in the individual offer. The total price shown in the booking confirmation is binding. Obvious input, display or calculation errors may be corrected, provided the customer is informed promptly and may withdraw from the booking if the correction materially disadvantages them. Customer cancellations remain subject to Section 2.
6.1 No General 14-Day Right of Withdrawal
For services relating to leisure activities, catering or event tickets that provide for a specific date or period of performance, the statutory exception to the general 14-day withdrawal right may apply. Where that exception applies, no separate withdrawal right exists after the contract is concluded. Mandatory consumer rights remain unaffected.
7. Duty of Supervision
For tours involving children, minors, or persons requiring supervision, the customer remains fully responsible for supervision throughout the entire duration of the event. The operator assumes no supervisory duties.
8. Child Seats
Customers travelling with babies or young children must inform weTours of the children’s ages and relevant requirements when booking. Any child seat provided or required must comply with applicable law and be suitable for the child and vehicle. If a legally required compliant child seat is unavailable, the service may be refused or delayed for safety reasons. The financial consequences depend on responsibility for the missing or unsuitable seat and on applicable mandatory law.
9. Tour Duration
All indicated tour durations are approximate and may vary due to traffic, weather, and local conditions.
10. Itinerary & Route
Tour routes and schedules may be adjusted where reasonably necessary because of traffic, weather, access restrictions, safety requirements or operational conditions. weTours will seek to preserve the essential character and value of the booked experience. Any statutory rights arising from a material change remain unaffected.
11. Hotel Pick-Up
Hotel pick-up times are approximate and may be affected by traffic or access restrictions. If the requested pick-up location cannot be served, an alternative meeting point will be provided. Guests must arrive at the pick-up location on time. Late arrival may result in loss of the reservation without refund.
12. Exclusion from Participation
weTours may exclude a person from participation where their conduct is disruptive, threatening, abusive, unlawful or creates a material safety risk for guests, staff or third parties. Where exclusion is justified by that person’s conduct, no refund is due for the unused portion of the service, to the extent permitted by law. Mandatory statutory rights remain unaffected.
13. Optional Add-Ons
13.0 General Add-On Provisions
Optional add-ons form part of the booking only when they are shown in the booking confirmation. They are subject to availability and may be provided by carefully selected partner businesses. Guests must provide all information reasonably required for delivery, including dietary requirements, allergies, access needs and the number of participating guests. Unless a specific provision below or a condition disclosed before booking states otherwise, the cancellation charges in Section 2 apply.
13.1 Professional Photography
Professional photography may be added to selected experiences. The service is performed by photographers engaged by weTours. Unless otherwise stated in the booking confirmation, the edited photographs will be provided within 24 hours after the experience through a password-protected digital gallery.
Copyright and moral rights remain with the photographer. Guests receive a non-exclusive, non-transferable right to use the delivered photographs for private, non-commercial purposes, including personal social media accounts. Commercial use, resale, licensing or redistribution requires prior written consent from weTours and, where applicable, the photographer.
13.2 Gourmet Picnic
The Gourmet Picnic is subject to weather, ground, safety and operational conditions. If the planned outdoor location is unsuitable, weTours may arrange an indoor dining experience or another alternative of comparable value. This reasonable substitution does not by itself constitute cancellation or a reduction of the booked service.
Guests must provide dietary requirements and allergies when booking. Adjustments are subject to confirmation and availability from the selected catering or restaurant partner.
13.3 Sound of Maria Menu / Sound of Maria Culinary Experience
The Sound of Maria Menu, also described as the Sound of Maria Culinary Experience, is an optional three-course menu served at a selected partner restaurant in Salzburg. The price is €89 per person and includes one non-alcoholic drink per person. A minimum of two menus applies unless the booking page states otherwise.
One menu must be selected for each participating guest. Advance reservation and restaurant availability are required. Dietary requirements and allergies must be provided when booking; suitable alternatives are subject to confirmation by the restaurant. The cancellation charges in Section 2 apply unless a different condition is clearly disclosed before booking.
13.4 Tickets and Third-Party Events
Tickets for concerts, performances, attractions and other third-party events are subject to availability and to the terms of the relevant organiser or venue. Event times, programmes, performers, admission rules and seating plans may be changed by the organiser without control by weTours.
Where weTours purchases a ticket specifically for a guest, the ticket price may be non-refundable from the time of purchase if this condition is clearly disclosed before booking. Any seating category or other ticket specification stated in the booking confirmation will be provided, but a particular seat cannot be guaranteed unless expressly confirmed in writing. If an organiser cancels an event, any refund is limited to the amount recoverable from the organiser, without prejudice to mandatory statutory rights.
14. Liability
weTours is liable without limitation for damage caused intentionally or by gross negligence and for injury to life, body or health. In cases of ordinary negligence, liability is limited to the breach of essential contractual duties and to damage that was foreseeable when the contract was concluded.
To the extent permitted by law, weTours is not liable for delays, changes or non-performance caused by circumstances outside its reasonable control, for loss or theft of personal belongings where no duty of care was breached, or for acts of independent third-party providers unless weTours is responsible for their selection, instruction or supervision.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Mandatory statutory rights remain unaffected.
15. Dispute Resolution
The European Union’s Online Dispute Resolution platform was discontinued on 20 July 2025. Information about recognised consumer dispute-resolution bodies is available from the European Commission at consumer-redress.ec.europa.eu/dispute-resolution-bodies.
Unless required by law, weTours e.U. is neither obliged nor generally willing to participate in proceedings before a consumer dispute-resolution body and will assess requests on a case-by-case basis. Questions may be sent to info@wetours.net.
16. Governing Law and Jurisdiction
These Terms and the contractual relationship are governed by Austrian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence. The competent courts are determined by the applicable mandatory rules for consumers.
For contracts with businesses, the courts with subject-matter jurisdiction in Salzburg, Austria, have exclusive jurisdiction. The place of performance is Salzburg, Austria.
17. Changes to These Terms
The version of these Terms provided or made available when the booking is concluded governs that booking. weTours may amend these Terms for future bookings. Changes do not apply retroactively to an existing booking unless the customer expressly agrees or a change is required by law.
Last updated: 5 September 2026
